As one of the largest manufacturers and suppliers of Private Label CBD products in the USA, we encounter many questions from our bulk and wholesale customers. Below you will find a list of most frequently asked questions. If you have any questions that is not covered in the following FAQs, feel free to Contact Us.

General FAQ

What is private labeling?

Private label is when we manufacture products that are marketed under your company’s brand and/or label.

Why private label?

Private label products are often positioned to be lower cost alternatives to regional, national, or international brands. Some private label goods are positioned as “premium” brands. Private labeling allows you to create a brand to best reach your defined target market without having to spend the time and expense normally associated with creating your own products.

What are your specialties? What products do you make primarily?

We specialize in advanced formula high quality CBD products, with full product support from conception to distribution. Our high efficiency allows us to produce CBD products at a reasonable cost, allowing our customer to maximize their ROIs. We can produce your product in a variety of forms, including, but not limited to: tinctures, lotions, balms, capsules, creams, sprays, powders, tablets, veggie caps, juices, serums, liquid products, and gels.

How do I get started?

Contact us today for a quote via email at [email protected], or call us at (904) 900-4747. We will connect you with a knowledgeable CBD Hemp Expert, who will be your dedicated contact to assist you with our streamlined process.

Is payment required to begin processing my order?

We require payment in full when your order is placed.

What forms of payment are accepted?

For orders over $10,000 USD, we accept bank wire and ACH transfers. For sample orders, or orders less than $10,000 USD we accept Visa, MasterCard, American Express, Discover, bank wire and ACH transfers.

How can I contact you?

Contact us via email at [email protected] or call us at (904) 900-4747.

Products

What products do you offer?

We currently offer more than 100+ CBD products for you to choose from. Your products can be produced in many different forms, including: tinctures, lotions, balms, capsules, creams, sprays, powders, tablets, serums, liquid products or gels.

Is there a difference in cost between tinctures, capsules, tablets, liquids, creams, etc.?

As the manufacturing process differs between product forms, this may also affect the cost of your product.

Is there an average cost per bottle?

Cost of your product is determined by the ingredients in the formulations. Since ingredient prices differ, the cost of your product cannot be determined until a formula is finalized. Also, volume discount may apply to larger orders.

What is the minimum run of products you will make? OR What is your minimum order/batch size?

For White Label (No Label), products can only be purchased in increments of 24 qty. per SKU (Example: 24, 48, 72, 96, etc.). For Private Label, of most of our stock products, the minimum order is 100 units per SKU. For Custom Orders, the minimum order is 1000 units per SKU (Contact us for exact quote and details). All Samples, White Label, Private Label, Custom Label, Bulk and NAYSA orders must be ordered separately and cannot be combined.

What are your R&D capabilities?

We have a full team and network of scientists, laboratory professionals and chemists dedicated to researching and developing our newest in-house products, as well as creating our clients’ proprietary formulations.

Can we supply our own materials?

We utilize many raw ingredient providers to offer you with the lowest cost products possible. To ensure the quality of your products, we only use suppliers and ingredients that we already have tested, are legally compliant and provide the highest quality raw materials (qualified and approved Custom Orders can be the exception).

If I have a special nutraceutical ingredient I want to use from a specific ingredient supplier, can you acquire it for production?

In most cases, our efficiencies of scale allow us to source ingredients at the best price available. You may use ingredients from a specific ingredient supplier upon request and approval. However, if doing so, this would be considered a Custom Order and the MOQ is 1,000 quantity per SKU.

What are your lead times?

Because of our commitment to obtaining the highest quality ingredients at the lowest cost, as well as our strict adherence to all GMP regulations, we have different turnaround times based on the nature of your order.

– Sample orders are typically sent out within 5-7 days. White Label (No Label) orders are sent out within 7-10 days.
– Private Label orders are dependent upon label design and printing. The turnaround time label design, review and printing is 10-14 days. Once labels are printed, Private Label orders are completed approximately within 2-3 weeks.
– Custom Orders are completed approximately 6-8 weeks from when R&D is completed.
– Bulk Oil (raw) orders are completed within 7-10 days.

Do I need a formulation to get started with you?

No, it is not necessary to have a formula to get started. Most of our clients choose to use an existing house formula. If you would like to have our laboratory scientists create a proprietary formula based upon your needs and target audience, this is considered a Custom Order and the MOQ is 1,000 quantity per SKU.

Is there an extra charge for a custom formulation?

There are additional fees to create a custom formulation (Contact us for quote).

How can I find out the status of my production run?

Your dedicated CBD Hemp Expert will work with you on every step of the process and can update you on the status of your order, as well as answer any questions you may have throughout the process.

Label Design

What label design support do you offer?

If you have placed a White Label (No Label) or Private Label order with us, we can provide a compliant label PDF template for you to reference as a guideline to help you with your label development, if requested.

How long will my label printing take?

Label printing process typically takes about 5-7 days. This does not include the time it takes to design and review your label, which is normally an additional 5-7 days.

Do you provide labels?

Yes. If you choose our Private Label ordering option, the following services are included:label setup, label design, review, printing and label application to your products. Due to compliance reasons, we are only able to apply labels our design team has created, reviewed and printed.

Do you offer custom package design help and do you manufacture packaging as well?

Yes. If you are placing a Custom Order of 1,000 or more items per SKU, we can create custom packaging, as well as customize how the product is presented within your packaging, including printed inserts. Some options may incur an additional fee.

Can I print my own labels?

Yes, you can print your own labels. However, if you print your own labels you will need to apply your labels and we will ship products to you unlabeled. This is normally the quickest way to get your products delivered.

Certifications

What are your certifications?

Our manufacturing plants are GMP certified, as well as registered with the FDA.

How can I be sure of the ingredients in my formulation, and the quality of ingredients?

We use the highest quality ingredients when developing each formula. We can provide a Certificate of Analysis (COA) upon request.

I’m concerned about meeting FDA regulations. How can you help me make sure I am compliant?

Our team is very knowledgeable in regards to FDA regulations. Our plants are registered with the FDA, and follow all GMP guidelines.

Are the products FDA approved?

The FDA does not have statutory authority to approve any food or any food manufacturer of CBD Hemp or supplement products.

Shipping

Will you ship direct to my customers?

No, we are a B2B wholesale manufacture and distributor. We do not ship individual direct orders to your customers.

How long will it take to ship my order?

Shipping Lead Times (Approx.)*:
– Sample Orders & NAYSA Label: 5-7 days
– White Label (No Label): 7-10 days
– Private Label: 2-3 weeks after label design is completed
– Custom Orders: 6-8 weeks from when R&D is completed
– Bulk Oil (raw) Orders: 7-10 days
*Excluding weekends and holidays.

What kinds of packing material do you use?

Our professional team ensures your product is packaged appropriately so that your product travels as safely as possible. Please note, that while our processes are geared toward zero-loss quality packaging practices, we cannot be held liable in instances when best practices have been employed and damages have occurred due to mishandling by the carrier.

We Offer the Highest Quality Hemp CBD Oil Products Available…
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