Frequently Asked Questions
Private label is when we manufacture products that are marketed under your company’s brand and/or label.
Private label products are often positioned to be lower cost alternatives to regional, national, or international brands. Some private label goods are positioned as “premium” brands. Private labeling allows you to create a brand to best reach your defined target market without having to spend the time and expense normally associated with creating your own products.
We specialize in advanced formula high quality products, with full product support from conception to distribution. Our high efficiency allows us to produce products at a reasonable cost, allowing our customer to maximize their ROIs. We can produce your product in a variety of forms, including, but not limited to: tinctures, lotions, balms, capsules, creams, sprays, powders, tablets, veggie caps, juices, serums, liquid products, and gels.
Contact us today for a quote via email at [email protected], or call us at (904) 900-4747. We will connect you with a knowledgeable represetative, who will be your dedicated contact to assist you with our streamlined process.
We require payment in full when your order is placed.
For orders over $10,000 USD, we accept bank wire and ACH transfers. For sample orders, or orders less than $10,000 USD we accept Visa, MasterCard, American Express, Discover, bank wire and ACH transfers.
Contact us via email at [email protected] or call us at (904) 900-4747.
We currently offer more than 100 products for you to choose from. Your products can be produced in many different forms, including: tinctures, lotions, balms, capsules, creams, sprays, powders, tablets, serums, liquid products or gels.
As the manufacturing process differs between product forms, this may also affect the cost of your product.
No, our products are not tested on animals.
Cost of your product is determined by the ingredients in the formulations. Since ingredient prices differ, the cost of your product cannot be determined until a formula is finalized. Also, volume discount may apply to larger orders.
For Samples (NAYSA Labeled) products the minimum order amount is $149. White Label (No Label), products can be purchased with a minimum order quantity (MOQ) of 25 qty. per SKU. For Private Label, of most of our stock products, the minimum order quantity (MOQ) is 50 qty. per SKU. For Custom Orders, you can complete a Custom Quote Form or contact us for exact quote and details).
We have a full team and network of scientists, laboratory professionals and chemists dedicated to researching and developing our newest in-house products, as well as creating our clients’ proprietary formulations.
We utilize many raw ingredient providers to offer you with the lowest cost products possible. To ensure the quality of your products, we only use suppliers and ingredients that we already have tested, are legally compliant and provide the highest quality raw materials (qualified and approved Custom Orders can be the exception).
In most cases, our efficiencies of scale allow us to source ingredients at the best price available. You may use ingredients from a specific ingredient supplier upon request and approval. However, if doing so, this would be considered a Custom Order and the MOQ is 1,000 quantity per SKU.
Because of our commitment to obtaining the highest quality ingredients at the lowest cost, as well as our strict adherence to all GMP regulations, we have different turnaround times based on the nature of your order.
– Sample orders are typically sent out within 5-7 days. White Label (No Label) orders are sent out within 7-10 days.
– Private Label orders are dependent upon label design and printing. The turnaround time label design, review and printing is 10-14 days. Once labels are printed, Private Label orders are completed approximately within 2-3 weeks.
– Custom Orders are completed approximately 6-8 weeks from when R&D is completed.
– Bulk Oil (raw) orders are completed within 7-10 days.
No, it is not necessary to have a formula to get started. Most of our clients choose to use an existing house formula. If you would like to have our laboratory scientists create a proprietary formula based upon your needs and target audience, this is considered a Custom Order and the MOQ is 1,000 quantity per SKU.
There are additional fees to create a custom formulation (Contact us for quote).
Your dedicated representative will work with you on every step of the process and can update you on the status of your order, as well as answer any questions you may have throughout the process.
In the rare occasion we need to discontinue or limit the sale of a Product, or modify the design, or specifications and/or construction of a Product, we will provide as much notice as possible, as well as suggest one of the following options for your future purchases, such as a different comparable product or an new improved product formulation.
If you have placed a White Label (No Label) or Private Label order with us, we can provide a compliant label PDF template for you to reference as a guideline to help you with your label development, if requested.
Label printing process typically takes about 5-7 days. This does not include the time it takes to design and review your label, which is normally an additional 5-7 days.
Yes. If you choose our Private Label ordering option, the following services are included: label setup, label design, review, printing and label application to your products. Due to compliance reasons, we are only able to apply labels our design team has created, reviewed and printed.
Yes. If you are placing a Custom Order of 1,000 or more items per SKU, we can create custom packaging, as well as customize how the product is presented within your packaging, including printed inserts. Some options may incur an additional fee.
Yes, you can print your own labels. However, if you print your own labels you will need to apply your labels and we will ship products to you unlabeled. This is normally the quickest way to get your products delivered.
Our manufacturing plants are GMP certified, as well as registered with the FDA.
We use the highest quality ingredients when developing each formula. We can provide a Certificate of Analysis (COA) upon request.
Yes, upon request.
No, we are a B2B wholesale manufacture and distributor. We do not ship individual direct orders to your customers.
Notice: Package deliveries may periodically require more time to be delivered due to supply chain disruptions and limited transportation availability.
Packages Leave Our Warehouse (Approx.)*:
– Sample Orders, White Label or NAYSA™ Label: 1-3 days
– Private Label: 3-7 days after label printing is completed
– Bulk (Isolate, Broad Spectrum, Full Spectrum): 1-3 days
– All Other Bulk: 3-10 days based on availability
– Custom Orders: 6-8 weeks from when R&D is completed
*Business Days, Excluding Weekends and Holiday
Our professional team ensures your product is packaged appropriately so that your product travels as safely as possible. Please note, that while our processes are geared toward zero-loss quality packaging practices, we cannot be held liable in instances when best practices have been employed and damages have occurred due to mishandling by the carrier.